Frequently Asked QuestionsFrequently Asked Questions

Frequently Asked Questions

About Pristy

What does it cost?

It depends on the number of users adn the choosen options. Visit the pricing page for more information.

Is Pristy compatible with mobile and smartphone?

Yes, Pristy is compatible with mobile and smartphone from a web browser.

Alfresco application (Android & IOS) is also compatible with Pristy (limited features).

What are the differences from Alfresco Community?

By combining the best free softwares, Alfresco Community and Collabora Online with an interface improved by Jeci, Pristy offers a simple and professional document management tool.

What is the storage limit?

20 Go storage are included in the basic offer, but it is always possible to order additional volumes according to your needs, without theoretical limit.

Can any type of file be stored?

Yes, and Collabora Online compatible files are directly editable online.

Can we store compressed files?


What languages are available with Pristy?

Pristy is available in English and French, but we can confirm more languages according to your needs.

Does the use and handling of Pristy require training?

The interface is designed to be easy to use, but if necessary, Jeci offers support to ease the change.

What are the differences between the plans?

We no longer have a plan system offer anymore. We now have a basic price, identical for all, with a preferential fee in case of a 12 months commitment. À la carte options are available according to your needs.

Visit the rates page for more information.

You can also request a quote for a tailor-made solution adapted to your needs.

What should I do in case of a major issue?

Check the documentation if you do not find an answer, please, contact support immediately.

Used and advised technologies

Is Pristy a free software?

Yes, Pristy only implements free softwares, specifically Alfresco Community EDM and Collabora Online online office suite.

What is a free software?

“Free software means software that respects users’ freedom and community. Roughly, it means that the users have the freedom to run, copy, distribute, study, change and improve the software. Thus, “free software” is a matter of liberty, not price.”

Source : “What is Free Software?”, GNU Operating System,

Where are Pristy’s servers located?

Hosting is in France at OVH. It is available now on OVHcloud marketplace (available in France for now, and soon in Europe). We can also install Pristy at your location, request a quote.

Pristy simply requires a modern web browser (Firefox, Chrome, Edge, Safari, etc.) and can therefore be used on Linux (any distribution), Windows or macOS.

## Practical information and more

How to get in touch with the support?

Contact support by phone or mail:

In which languages is the support?

Support is in French and in English.

What happens to my data if I stop my subscription?

Pristy applies the principle of reversibility:

Reversibility is, in IT contracts, the ability for the client (user of the software or system covered by the contract) to recover his data when the contract is terminated, or more generally the ability to resume, at the end of the contract, the operation of the data or software or even a complete information system, in the context of a migration to another software package publisher, another outsourcer, another IT infrastructure (data centre). Source: Legal Dictionary_

How do I become a partner?

To become a partner, do not hesitate to reach us by phone or mail:

Frequently asked questions

What does Pristy have that the most famous drives don’t?

With Pristy:

  • You know where your data and its backups are stored: in France, on the OVH Cloud servers. Data stored in France are protected by European and French law.
  • Pristy is a free and open source software, you can consult its code, make it evolve…
  • … and this includes reversibility: you can retrieve your data at any time – software included – and have it installed on another server by another partner, you are not locked into our solution.
  • Behind Pristy is a human-sized digital service company with less than ten employees: you can contact us directly to ask for new features or developments related to your business, or to give us feedback on your usage.
  • Our interface is easy to use and has full documentation. It is accessible to everyone, whatever their level of computer knowledge.
  • Your data is on a dedicated server, no data sharing or indexing with another client.
  • You can trust us, you know what we do with your data: nothing. Of course, we store it, back it up and you have access to it 24/7, but we do not use your data, we do not consult it, we do not sell it to third parties.

Why not have a freemium solution?

No enterprise offering from US drives is free: our basic per-user rate offering is cheaper.

If you are using solutions for private individuals and taking advantage of the free offer, remember that unfortunately “if it’s free, you are the product!” and ask yourself how these companies handle your data? Are they really transparent?

Pristy doesn’t have a free month, but you can test our demo platform for free.

Do you have the same functionality as competitors?

Pristy has all the basic functionality of a DMS with an integrated office suite. We are early adopters of Pristy and it meets all our needs and we have many ideas for further development. Check out all the features and options on this website.

Don’t forget if you have a particular need: we are at your disposal.

Do you offer other services (email, video conferencing, project management tools)?

No, and it’s not part of the upcoming developments. However, if you have a particular need, we can help you to find free and hosted solutions in France. For that, do not hesitate to contact us.

I already have a solution, I don’t know how to leave it can you help me migrate my data?

If you subscribe to Pristy and need help migrating your data, we can help, contact us to find out more.